Powered by MOMENTUM MEDIA
SUBSCRIBE TO OUR NEWSLETTER SIGN UP
Powered by MOMENTUM MEDIA

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Newcastle Permanent ups loan processing capacity

digital house valuation digital house valuation
Sam Nichols 5 minute read

The mutual bank has upgraded its ApplyOnline package to help deliver a processing “fast lane” for brokers.

Mutual bank Newcastle Permanent has begun the first steps in expanding its ApplyOnline capabilities, introducing new digital tools that are intended to boost application quality and increase the speed of application processing. 

According to Newcastle Permanent’s ​​acting head of digital customer experience and innovation, Simon Burt, brokers who use the entire suite of ApplyOnline’s technology tools are provided a level of assurance and efficiency that he believes is an advantage. 

“Features such as ‘Supporting Docs’, the checklist within ApplyOnline, the Document Verification Service and ‘eSign’, allow us to fast-track the processing of loans and build good, trusted relationships,” Mr Burt said.

Advertisement
Advertisement

“We use technology to make it easy for the broker to take out the pain points and deliver us a quality application so the process can be streamlined and quick. Relationships are a key aspect of that equation.”

Mr Burt also noted that, with NextGen.Net’s technology, he was confident that Newcastle Permanent would be able to provide a leading proposition, and therefore “genuinely compete with the major banks”. 

My Burt added: “Our size means we are small enough to make changes quickly and big enough to have enough money to do it. 

“For example, we’ve been one of the first lenders, apart from the fintechs, to deliver digital signatures on home loans end to end. 

“We use ApplyOnline eSign at the application stage and DocuSign is implemented for the mortgage and loan agreement, as well as for variations.”

PROMOTED CONTENT


NextGen.Net customer executive Steven Hudson added: “Through our partnership we can ensure Newcastle Permanent maximises its return on investment. 

“We adopt a consultative approach and make recommendations on where we can make efficiencies work and where there are opportunities for improvement.”

According to Newcastle Permanent, its next step will be to “further expand their point of sale quality features to improve straight-through processing for faster turnarounds”.

This intention of expansion by Newcastle Permanent comes as it prepares to merge with Greater Bank.

According to the two mutuals, the merged entity would benefit from “the shared capabilities of both brands, investment and technology enhancements, to continue to deliver a best-in-class customer experience”. 

[Related: New platform brings together ‘trusted advisers’]

Newcastle Permanent ups loan processing capacity
digital house valuation
TheAdviser logo

If you have ever considered how you could better service your SME clients but lack the knowledge or confidence to do this beyond referring them on, this is a must-attend event for you. Don't miss SME Broker Bootcamp, a jam-packed, free-to-attend, practical workshop. Register today and secure your place at this interactive, flexible, must-attend event.

digital house valuation

Sam Nichols

Sam Nichols is a journalist at The Adviser and Mortgage Business. His reporting has featured in a range of outlets including ABC News, SBS' The Feed, and VICE.

 

more from the adviser
Peter White

Breaking News

94% of broker clients unconcerned with broker remuneration

The vast majority of broker clients are not concerned with broker...

NAb building logo

Breaking News

NAB to offer flood victims $1k

The major bank has confirmed it will provide financial assistance...

macquarie building

Breaking News

Former RBA governor to chair Macquarie

With Peter Warne set to retire next year, it has now been announc...