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Connective launches broker education series

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Malavika Santhebennur 5 minute read

Connective has launched an education series for brokers to help vulnerable clients, particularly women, navigate financial hardship during COVID-19.

In the wake of the increasing challenges brokers are facing with vulnerable clients in a coronavirus pandemic economy, the aggregation group has launched a new education series focusing on the topic.

The Empower series, developed with the support of Westpac, aims to provide practical strategies to help brokers, their clients, and their families through the current economic challenges posed by COVID-19.

The series will cover topics such as adapting to change, how to identify financial abuse, preventing burnout, and supporting clients post-COVID-19.


According to Connective director Mark Haron, the program is timely given the recent extension to COVID-19 assistance packages. He added that brokers need to equip themselves with specialist tools and knowledge to help clients “navigate difficult new realities”.

“We wanted to deliver an opportunity to brokers to better understand some of the complex issues that they will confront with many of their clients so they can provide better support and service and help their clients now and post-COVID-19,” Mr Haron said.

“These are very difficult times and brokers can really help people navigate the financial challenges they face, but they will need the tools, support, and skill to be able to do this.

“The Empower education program is equally about providing brokers with business tools and motivating and inspiring brokers who are dealing with vulnerable or at-risk clients.”

Mr Haron added that the series includes strategies on how to lead through growing uncertainty, and tools to help clients who may have experienced financial abuse. It also provides education at times of separation and divorce.


The series has been partly designed to provide resources to brokers with a particularly strong female base.

“The difference with our program compared to others targeted towards female clients or female brokers, is that we’re delivering content through the lens of female empowerment to the benefit of all brokers,” Mr Haron said.

“We want to raise awareness of these issues and understanding across the industry; we want to help all brokers lift their clients up when they need to, and we also want to help brokers recognise when they need to lift themselves, their teams and their peers up too. Addressing tough issues directly can be uncomfortable, but it’s important we help brokers know how to manage the uncomfortable.”

The Empower series includes four webinars with CPD points accredited to all of them. The first in the series was delivered in June, with the rest of the program to be released through July, August, and September.

[Related: Banks to extend loan repayment holidays]

The Adviser, in partnership with AMP Bank, is proud to once again host the Women in Finance Awards this year. Now in its fourth year, this national awards program seeks to provide a platform for females to gain industry-wide recognition, propel their career and accelerate their business growth. This year, the Women in Finance Awards will be held on 10 September 2020 as a live broadcast event.

 For more information about the event, click here.

Connective launches broker education series
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If you’re feeling overworked and overwhelmed in this fast-paced mortgage market, it’s time to make some changes, and the Business Accelerator Program can help! Early bird tickets are on sale now. Work smarter, not harder, this year.

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Malavika Santhebennur

Malavika Santhebennur

Malavika Santhebennur is the features editor on the mortgages titles at Momentum Media.

Before joining the team in 2019, Malavika held roles with Money Management and Benchmark Media. She has been writing about financial services for the past six years.


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