Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Brokers encouraged to seize data opportunities

stephenmoore stephenmoore
Charbel Kadib 6 minute read

Head of Choice Aggregation Stephen Moore has encouraged brokers to capitalise on industry momentum by embracing new opportunities through data standardisation.

In his opening address to the LIXI Forum 2019, LIXI chair and CEO of Choice Aggregation Stephen Moore highlighted the utility of the broker channel amid growing complexities in the lending space.   

“Given the increasingly complex environment, from a customer perspective, what you value more is trusted advice and assistance, and this is unashamedly a plug for the broker market,” he said.

“We know that customers value the advice they get from brokers, which is important to help navigate the next period.”


Mr Moore pointed to the rise in broker market share, which he expects to continue increasing over the coming years.

“It’s our belief that brokers are going to move from circa 60 per cent market share today to [in excess] of 70 per cent over the next three years,” he said.

“If youre involved in the broker market, whether directly or as a credit provider, you want to be ready for growth.

“It also means there are opportunities that [such complexities] present.”

Mr Moore urged brokers to prepare for growth over the coming years by embracing industry innovation as a means to improving business efficiency, encouraging brokers to move in sync with growing customer expectations.


“[In] the broker market in particular, we know what a great job brokers do for customers and they know what a great job they do as well,” Mr Moore continued.

“[So] when you tell someone that whatever youre doing today is not enough, it’s a hard pill to swallow, but the reality is, if you keep doing the same thing you do today and expectations increase, you end up with a gap. 

“What this means is were simply going to have to do more to meet those growing expectations, and thats around governance and oversight, reporting and quality documentation, which leads to what becomes important for all of us.”

He added: “Business efficiency will become even more important when weve got an environment where more is expected, which comes at a cost.”

“To differentiate, you have to standardise,” he said. “In other words, differentiation and standardisation go hand in hand.”

He concluded: “On face value, thats a contradiction, but my view is that in an environment where more is expected, and efficiency becomes critical, standardisation [means] you free up to then focus on the more important things in business, which is how you differentiate and add additional value.”

For more information on how brokers can seize opportunities in the data space, tune in to The Adviser's latest webcast.

[Related: Aggregator head laments bank response to rem reform]

Brokers encouraged to seize data opportunities
TheAdviser logo

Grow your business exponentially in 2022!

Discover the right strategies to build a more structured, efficient and profitable businesses at The Adviser’s 2022 Business Accelerator Program.

Visit the website here to secure your ticket.

Charbel Kadib

Charbel Kadib

Charbel Kadib is the news editor on The Adviser and Mortgage Business.

Before joining the team in 2017, Charbel completed internships with public relations agency Fifty Acres, and the Department of Communications and the Arts.

Email Charbel on: This email address is being protected from spambots. You need JavaScript enabled to view it.


more from the adviser
Finsure rebrand

Breaking News

Finsure sale clears regulatory approval

APRA has given the green light to BNK offloading its mortgage agg...

house sold

Breaking News

Hot Property: The biggest property headlines from the week 17-21 January

The weekly round-up of the biggest news stories from across Momen...

mortgage growth

Breaking News

AFG broker lodgements hit new record

Brokers aggregating under the group wrote a record $92 billion of...