ING shakes up pre-approval process

The bank stated that applications for pre-approval will not be assessed by a credit manager.  

Further, ING noted that should applications for pre-approval that meet serviceability requirements and include all identification forms are accepted, it would issue a “conditional pre-approval advice”.

In such cases, ING would not verify income or expenses, with the automated assessment based on the data provided.

ING would only verify income and expenses when a property has been located and the loan application is going to proceed to full assessment, it said.

The conditional pre-approval would be valid for 90 days from the date of issue.

Moreover, where a customer has been successful in locating a property and requires formal approval, brokers will now be required to submit the following information:

• an updated loan application form (where there are any changes to personal or financial circumstances)
• a copy of the contract of sale (signed where required and including the purchase price) and details of the customer’s solicitor
• the final loan amount required (including LMI where required)
• most recent income documents (e.g. payslip no older than 30 days)
• where required, most recent savings, loan, credit card statement, etc. (most recent no older than 30 days)
• deal numbers

According to the bank, the changes come in response to a “high number of applications being received” and a “reduction in the conversion rate of pre-approvals applications”.

ING stated that the changes will allow it to offer an “improved turnaround time for all residential loan applications”.

[Related: Westpac revises home lending policy]