Why brokers should be building value outside of trail

Mr Young elaborated: “It’s like this black cloud has been removed from over the industry, because whilst Labor’s policies [on broker remuneration] would not have destroyed the industry, it was difficult to see who would actually benefit from them.

“In fact, I would argue that no one was going to benefit from the changes and we were locked in this cycle of making change for change’s sake. The idea of now keeping both trails and upfronts as broadly a similar structure to what we have in place today means that we can all get on and serve our clients. And the industry will continue to thrive and prosper and bring increasing competition to the marketplace.”

However, Mr Young said that brokers should not be complacent by the re-election of the Coalition, stating that “the creation of value in a broking business is always a good idea and we shouldn’t just be doing it because of the threat of the loss of trail”.

“It’s a bit like asking whether you should be healthy or not – you know you should, and you shouldn’t wait for something bad to happen before you take action. In the same way, creating value outside of trail is always a good idea.”

The trail book buyer noted that the value of trail books had fallen over the last six months off the back of the royal commission, uncertainty around the future of trail commissions, and falling housing transactions, but that their value was still averaging around 1.5 to 2 times the value of the trail commission.

He continued: “I do think that there will be more people interested in buying trail books now than there might have been a month ago [due to the outcome of the election] but I don’t see the value of trail books changing in a hurry from their current level of around 1.5 to 2 times (the value of trail),” he said.

Instead, Mr Young suggested that brokers could add up to 50 per cent more value to their business by creating goodwill in the ongoing business.

He explained: “The goodwill should be worth at least another one times the value of the trail. It has to be really thought through. But with a professionally planned sale, it can be done and create a really warm handover to the incoming buyer.”

Mr Young suggested that brokers could look to the following steps to improve their goodwill:

• Ensure that the business has formal processes for all parts of the business
• Create a strong and professional brand reputation
• Regularly contact clients and keep track on the last point of contact
• Keep clear file notes
• Ensure that CRM systems are kept up to date
• Ensure repeat business is maintained
• Engage referral partners and have clear referral contracts

[Related: Using turbulence to drive success: How change can be a catalyst for growth]