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Resimac unveils new broker support team

customer support

customer support
Reporter 1 minute read

The non-bank lender has launched a broker support initiative designed to provide the third-party channel with timely solutions to product and service enquiries.

Resimac has announced the launch of its Scenarios Support initiative, aimed at enhancing its service offering for mortgage brokers by providing an additional point of contact to help its broker network gain a better understanding of its credit policy and assist with providing “timely, accurate information” to customers.

The lender stated that the Scenarios Support team would be able to field queries across the full range of products and customer scenarios, which the lender said would include clarification around credit policy, maximum LVR and loan amounts, postcode restrictions and income and employment.

Resimac’s general manager of third-party distribution, Daniel Carde, commented: “We anticipate Scenarios Support becoming a key solution for our broker network. 

“Resimac’s comprehensive product range includes specialist loans, which do often require additional guidance to ensure a well-packaged application is presented for assessment. This is precisely the type of scrutiny that the team can assist with.”

Mr Carde added that the Resimac Scenarios Support team would be available to accept broker queries outside of business hours via a dedicated email inbox.

“A broker could email a query to the Scenarios Support team before they go home at night, for example, and have a response in their inbox the next morning,” he said.

[Related: Bankwest launches valuation tool for brokers]

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