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ASIC reveals its view on new ‘best interests’ duty for brokers

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Annie Kane 8 minute read

The financial services regulator supports the introduction of a “best interests” duty for brokers, a senior manager at ASIC has revealed.

Speaking at the Finance Brokers Association of Australia (FBAA) national industry conference, Evolution, on Friday morning (16 November), Boyd Honor, ASIC’s senior manager for deposit takers, credit and insurers, commented that the regulator was in favour of introducing an additional best interests duty for brokers.

On 28 September, the interim report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry was released.

One topic that the commission asked the market centred around whether it would be “desirable to prescribe that some or all of those who are not employees of banks, but deal with bank customers, must act in the interests, or the best interests, of the client”.


“In particular, what duty, if any, should a mortgage broker owe to the prospective borrower? Is value-based commission, paid to the broker by the lender, consonant with that duty? Should a mortgage aggregator owe any duty to the borrower? Again, are the remuneration arrangements for aggregators consonant with that duty?” the commission asked in its interim report.

In response, Mr Honor told delegates: “ASIC’s submission to the interim report is now available and, among other things, includes the suggestion of broker-specific responsible lending obligations, which would be in addition to the existing responsible lending obligations for lenders.

“[This includes] restrictions on, or perhaps even prohibition on, conflicted remuneration and a best interest duty.”

The ASIC submission read: “The risks of poor outcomes from the payment of mortgage broker commissions could be mitigated by a combination of broker-specific responsible lending obligations (which would be in addition to existing responsible lending obligations for lenders), restrictions on, or a complete prohibition of, conflicted remuneration, and a best interests duty.”

The regulator has outlined that the additional obligations for brokers could drive brokers to use similar technology to that used by loan comparison websites to enable the sifting of loans.


Specifically, ASIC said that its view is that the content of this duty “should be expressed as a broad statement of principle, such as an obligation ‘to act in the best interests of the consumer in the selection and arranging of loans’ (i.e. it would have a broad application similar to the statutory obligation to act efficiently, honestly and fairly, and act as a guiding principle for the conduct of the broker across all their dealings with consumers)”.

It went on to recommend that the best interests duty could be included in the ASIC Act, “giving it application beyond regulated credit activities, as it complements, but is not an alternative to, the enhanced responsible lending obligations”.

Further, ASIC considered that these obligations would require brokers to:

  • “find the most suitable loan among those that they reasonably consider”;
  • “mandate additional specific inquiries that the broker must make to identify the most suitable loan (e.g. whether the consumer is seeking a home loan that they can pay off as quickly as possible)”; and
  • “make a written assessment that documents the reasons for selecting one product over others and give the consumer the written assessment at the time of recommendation”.

ASIC said that such a change would have the following “advantages”:

  • “it would apply to all brokers and to brokers operating across both regulated and unregulated lending”;
  • “it would mandate a requirement to act in a way that is consistent with borrower belief or expectation of the role of the broker (as identified by the royal commission) that the broker is acting for the consumer and not the lender”; and
  • it can “deliver benefits to small business borrowers, without the risk of an adverse impact on credit pricing or availability (given that placing additional obligations on brokers will not affect the practices of lenders)”.

The regulator also told the commission that the introduction of these specific obligations would:

  • seek to better align incentives with the interests of the consumer;
  • clarify the differences in the role of brokers from that of lenders in a way that better matches consumers’ belief or expectation that brokers are acting for the consumer and not the lender; and
  • ensure that brokers provide value to the consumer through the loans they arrange (in the language of the royal commission interim report, that they do not just “sell bank loans”).

Mr Honor told the FBAA conference delegates: “These changes are complementary rather than alternatives.”

On broker remuneration, Mr Honor said: “ASIC considers the risks created by conflicted remuneration for brokers cannot be fully addressed by directing the broker to managing the conflict between their interest in remuneration and best interests duty.

“Obviously, that is a very sensitive, important matter that the royal commission will consider.”

In its submission to the interim report, ASIC noted that lenders have already started to “voluntarily remove some types of conflicted remuneration that are more likely to contribute to poor consumer outcomes” (e.g. volume-based commissions), but it considered that it was “too early to determine whether these changes to remuneration go far enough, and whether a complete prohibition on conflicted remuneration is necessary”.

ASIC’s comments come as the royal commission begins its seventh round of hearings in Sydney, and follows on from several warnings regarding the potential unintended (and damaging) consequences of introducing such a duty.

[Related: ‘Best interest’ duty a ‘bad outcome’ for consumers: HashChing]

ASIC reveals its view on new ‘best interests’ duty for brokers
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Annie Kane

Annie Kane

Annie Kane is the editor of The Adviser and Mortgage Business.

As well as writing about the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape – Annie is also the host of the Elite Broker and In Focus podcasts and The Adviser Live webcasts. 

Email Annie at: This email address is being protected from spambots. You need JavaScript enabled to view it.



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