The big four bank has become the first major lender to launch DocuSign in the broker channel, allowing customers to sign their mortgage documents from anywhere and on any device.
NAB general manager of broker distribution Steve Kane said that this is another example of NAB’s ongoing commitment to improving the customer experience and to supporting brokers.
“By giving brokers the ability to have customers digitally sign their upfront documents, we are making the home loan process simpler, easier and more convenient,” Mr Kane said.
“We have eliminated the delays that can come with requiring a physical signature, for example, and we are confident this new tool will go a long way to help create a more streamlined process for brokers and for customers.”
Digital upfront document signing is the latest in a series of digital enhancements by NAB.
Last year, the lender confirmed that it is would accept identity reports for broker customers via two verification of identity (VOI) apps — IDYou and ZipID — which allow brokers to verify their client’s identity from their mobile devices.
“These apps provide a simple and easy way for brokers to collect important information and reduce delays,” Mr Kane said.
“We are continually investing in smart technology to streamline the home loan process, and [we] are continually supporting brokers to deliver the best outcomes for customers.”
[Related: ANZ partners with new broker tool]
James Mitchell has over eight years’ experience as a financial reporter and is the editor of Wealth and Wellness at Momentum Media.
He has a sound pedigree to cover the business of mortgages and the converging financial services sector having reported for leading finance titles InvestorDaily, InvestorWeekly, Accountants Daily, ifa, Mortgage Business, Residential Property Manager, Real Estate Business, SMSF Adviser, Smart Property Investment, and The Adviser.
He has also been published in The Daily Telegraph and contributed online to FST Media and Mergermarket, part of the Financial Times Group.
James holds a BA (Hons) in English Literature and an MA in Journalism.
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