National brokerage announces fintech partnership

“MoneyQuest is very proud of its reputation for providing a superior customer experience and our new partnership with Proviso utilising their product BankStatements is sure to take this customer experience to even greater heights,” MoneyQuest managing director Michael Russell said.

“One of the biggest frustrations for both our customers and franchise owners is having to wait days for our customers to be able to retrieve their bank statements and then send them through via scan and email. It’s time consuming and doesn’t provide the greatest customer experience at a time where very often there may be other stresses associated with the loan and/or its purpose,” he said. “The technology makes the loan application process much better for all parties.”

MoneyQuest has been trialling the technology using a pilot group of franchise owners.

Mr Russell said the feedback from the very first deployment of the technology has been consistent from franchise to franchise.

“Customer usage has been very close to 100 per cent and the feedback one of gratitude for the convenience provided,” he said.

Proviso CEO Luke Howes explained that the technology delivers increased conversion rates by keeping applicants in the process and not having them drop out because of the frustration in getting their required documentation to the mortgage broker.

“We also find that mortgage brokers using our technology will secure much faster loan approvals and provide more word of mouth referrals,” he said.

[Related: MoneyQuest expands national footprint]