the adviser logo

Connective welcomes HEM clarification

by Charbel Kadib7 minute read
Daniel Oh

The mortgage aggregator has welcomed ASIC’s new guidance regarding the application of expense benchmarks.

Following two rounds of public consultation, the Australian Securities and Investments Commission (ASIC) has published an updated guidance (RG 209) on the responsible lending obligations that are contained in the National Consumer Credit Protection Act 2019.

To continue reading the rest of this article, create a free account
Already have an account? Sign in

The new guidance is designed to provide greater clarity and support to lenders and brokers in meeting their obligations, particularly in light of uncertainty that arose following the banking royal commission.

As anticipated, ASIC has maintained principles-based guidance, which the regulator has said would “support flexibility for licensees”.


Mortgage aggregator Connective has joined the Finance Brokers Association of Australia and the Mortgage & Finance Association of Australia in welcoming the new guidance.

Connective group legal counsel Daniel Oh commented: “We are in the process of reviewing the updated RG 209 to fully understand the requirements and ramifications of the new guidance, and we’re working quickly to update our member brokers on how it will impact the way they operate on a day-to-day basis.

“On initial review, however, we are broadly pleased that ASIC has remained committed to a principles-based approach to responsible lending while providing a number of practical examples as a means of delivering some applied clarity for brokers.”

Mr Oh particularly welcomed ASIC’s guidance surrounding the application of the HEM benchmark.

“ASIC’s clarification of its stance around the use of the Household Expenditure Measure benchmark is also welcomed given the level of recent uncertainty surrounding how it should be applied,” he added.

“We appreciate the substantial amount of work that ASIC has undertaken in developing its updated guidance on responsible lending, and we’re pleased it has taken the opportunity to consult widely with the industry as part of the process.”

ASIC prefaced its guidance by stressing: “[Credit providers] should be aware that income and expense benchmarks do not provide any information about the individual consumer and do not confirm or verify that the information that has been obtained about the consumer is true.

However, ASIC acknowledged that benchmarks “have a role in the broader verification and assessment processes”.

In its revised guidance, ASIC stated that comparing the information obtained about the consumer to a reasonable benchmark can be useful in the following circumstances:

  • if a credit provider cannot reasonably confirm some information to test whether the information is plausible because it is within the range that is expected for a person in broadly similar circumstances to the consumer;
  • if a consumer does not currently have expenses but will have some after the loan is entered into – to help estimate likely outgoings; and
  • if the consumer needs to reduce their current expenditure to afford the credit product – to test whether the type and amount of reductions proposed by the consumer are plausible.

The regulator went on to describe the steps that credit providers should take when using expense benchmarks to assess borrower suitability, which include:

  • ensuring the benchmark being used is the most up-to-date version available;
  • ensuring that the benchmark figure that is being used is a realistic figure, that is adjusted for different income ranges and that is not merely reflective of “low end” spending;
  • considering whether it is appropriate to apply a buffer amount that reflects the likelihood that many consumers would be expected to have a higher level of expenses, if the benchmark figure being referred to is more reflective of conservative spending;
  • ensuring that they are aware of what expenses are included in the benchmark calculation, make inquiries to ascertain whether the consumer has any kinds of expenses that are not included, and that you have separately taken reasonable steps to verify those expenses; and
  • periodically reviewing the expense figures being relied upon across their portfolio.

Moreover, ASIC outlined that it is “not necessary” for lenders to use a benchmark “as a minimum level of expenditure for an individual consumer”.

“We recognise that some consumers will spend less than a benchmark figure, and that it is reasonable to use a lower amount if [a credit provider] is satisfied that it is a true statement of the consumer’s financial situation and [they] have taken steps to appropriately verify the consumer’s expenditure,” ASIC noted.

With regards to the use of the HEM benchmark in particular, ASIC has noted that not all categories of expenses are accounted for within the measure.  

As a result, the regulator stressed that, when comparing a borrower’s stated expenses to HEM, lenders should “only use the estimates of spending on the kind of items that are included in the benchmark figure” and “not a wider estimate of their total expenditure”.

ASIC remains entangled in a Federal Court dispute with Westpac regarding alleged breaches of the National Consumer Credit Protections Act, relating to Westpac’s application of the HEM in its assessment of home loan applications.

In September 2018, Westpac admitted to breaches of responsible lending obligations when issuing home loans to customers and agreed to pay a $35-million civil penalty to resolve Federal Court proceedings under the National Credit Act.

However, the Federal Court was tentative in its approach to the matter.

Justice Perram had sought a friend of the court to consider whether the Westpac case even constituted a breach of the NCCP (reportedly stating that “there is no fact before [him] that any unsuitable loans were made”).

Following his review of the case, Justice Perram judged that a lender “may do what it wants in the assessment process”, noting that other provisions of the NCCP impose penalties if lenders make unsuitable loans as a result of that process.

ASIC has since announced that it would appeal Justice Perram’s decision to the Full Federal Court of Australia to address “uncertainty” caused by the verdict.

[Related: Lenders to determine fate of new RG 209]

Connective welcomes HEM clarification
daniel oh ta
TheAdviser logo
daniel oh ta

Charbel Kadib

Charbel Kadib


Charbel Kadib is the news editor on The Adviser and Mortgage Business.


You need to be a member to post comments. Register for free today


mark pesce futurist ajxjkn

Automation is changing, not replacing, the role of finance brokers

On Thursday (4 August), the Australian Financial Review (AFR) ran a story with the headline: “Finance brokers top...

des hang carbar zaheer jappie carclarity ta qtvnqr

CarClarity confirms partnership with car subscription platform

Established in March 2020, CarClairty is a finance platform that connects car buyers with more than 30 different...

anthony albanese profile ta vtpifc

Further grants confirmed for flood survivors, $47m pledged

According to a statement released by the federal government, the Back Home grant will be made available to impacted...

Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more