A new digital tool has been launched by the major brokerage that allows clients to track the mortgage market for refinance opportunities.
Major brokerage brand Aussie – part of the Lendi Group – has launched a new tool for Aussie customers that enables them to preset notifications about refinancing opportunities.
Rate Radar is a new tool that enables Aussie app users to link their existing home loan using open banking technology or via manual input. Clients then select a specific annual savings target that would prompt them to consider refinancing, such as $1,000 a year.
Rate Radar then scans the market against the user’s current loan credentials, tracking variable-rate options as well as setting reminders for fixed-rate loans in order to identify alternatives near their expiry date.
Once a market alternative matches or exceeds the user’s specified savings threshold, the app notifies the broker and the customer.
The client can then schedule an appointment with their broker.
The technology is designed to automate communication between brokers and clients during property transactions, replacing traditional manual follow-ups and scheduled calendar reminders.
The automated tracking also helps identify broker clients who cannot be assisted immediately due to a lack of equity, a lack of matching market options, or a refinance that is not financially viable at the time.
The tool has been built to free up broker time. For example, rather than brokers scheduling manual follow-ups for six or 12 months in the future, the system monitors loan data and market shifts continuously, notifying both parties when the preset criteria are met.
The launch represents a shift toward automated data tracking in loan management, with Aussie announcing that further digital updates are scheduled for next month.
Aussie CEO Sebastian Watkins commented that the “passion project” was “special” to him as it solved one of the biggest problems in the broking industry: what happens between transactions.
Taking to LinkedIn, Watkins said: “Today, most brokers stay in touch through periodic reviews and health checks. Every six months. Maybe every 12 months. But the reality is that customers don’t become ready on a schedule. The random calls are often missed and wasted effort. This is a lot of work for the broker and a poor experience for the customer. Rate Radar changes that.
“Think about all the customers we can’t help today. Maybe their rate is already competitive. Maybe they don’t have enough equity yet. Maybe the refinance just doesn’t stack up. Historically, we’d diarise them for a callback in six or 12 months and hope we caught them at the right time. Well, now that changes.
“Rate Radar monitors their loan credentials in real time, tracks the market, and watches for the moment the ingredients for a refinance are finally there. The second a savings opportunity appears, or their equity position improves enough to act, we’ll know. The customer gets the good news, the broker gets the opportunity, and the conversation happens at exactly the right time.
“Because the future isn’t about asking customers to remember to check their loan, or having brokers call for a health check. The future is their loan checking itself.”
The Rate Radar update is the latest move from Aussie to digitise its home loan experience for broker clients.
Lendi (Aussie’s parent company) aims to have artificial intelligence (AI) extend into all areas of the business by the end of this month, with over 1,350 brokers across 220 stores to use AI in the home loan process.
The ambition is to see agentic AI implemented in every decision made at the company, supported by an AI team.
Speaking to The Adviser last year about the brokerage’s plans for the financial year 2026, Watkins said the company was “effectively redesigning the whole workflow, the whole business, to be AI-first”, spanning the company from internal operations to customer and broker interactions.
While the brokerage has already been testing AI-powered broker assistants to summarise broker and customer interactions and an AI bot to fast-track brokers’ policy-related queries across lender products within the group’s platform, this technology is now moving to agentic AI.
For brokers, this would translate into “unprecedented” support from AI agents (systems designed to autonomously perform tasks and take actions when instructed to do so), Watkins said.
AI agents will be rolled out to assist brokers with a wide array of tasks, from responding to emails and managing administrative duties to crafting marketing content and ad copy.
Other major brokerages have also been moving to adopt artificial intelligence to improve the productivity of brokers, including Mortgage Choice and Loan Market.
Mortgage Choice last month unveiled that it is now feeding buyer and seller intent scores from realestate.com.au and data arm PropTrack directly into its broker CRM, giving its more than 1,100 brokers a clearer read on where customers sit in their property journeys.
The mortgage broking franchise network said the new integration used modelling from realestate.com.au and PropTrack to estimate how ready a customer was to transact, based on their activity on the listings platform and other behavioural signals.
Within Mortgage Choice’s CRM, each matched customer would carry a “low”, “medium”, or “high” intent rating, so brokers can see at a glance who is more likely to be in market to buy or sell.
Mortgage Choice said the additional context was designed to support more tailored outreach by connecting digital search behaviour with existing loan and relationship data.
Similarly, Loan Market last year rolled out AI tools to its brokers to act as intelligent assistants that work within brokers’ MyCRM platforms.
For example, brokers can use Gemini to extract data from client meeting transcripts (via Teams/internal platforms), summarise documentation, or automate written content.
You can find out more about how brokers are adopting AI to increase productivity at the Broker Innovation Summit 2026, run with the support of principal partner NextGen.
At Business Innovation Summit 2026, brokers will be challenged to rethink their approach to AI, exploring why adoption is lagging behind innovation, and what businesses can do to turn AI from a talking point into a genuine competitive advantage.
The Summit will bring together some of the industry’s leading thinkers to examine the technologies, strategies, and trends set to define the next era of broking.
For more information, including speakers and agenda details, click here.
[Related: ‘The clock is at a minute to midnight’ ASIC calls for urgent focus on AI]
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