Compliance

Working with vulnerable customers

by Annie Kane • 11 Feb 2020

Last year, a new Banking Code of Practice was rolled out, which brought in a higher standard of customer care when... READ MORE

by Hannah Dowling • 11 Feb 2020

Introducing a mandatory supplier payment code, an industry-wide 30-day payment term and a “consistent small business... READ MORE

by Charbel Kadib • 31 Jan 2020

The government is consulting on a new bill designed to impose additional information-sharing obligations on credit... READ MORE

by Malavika Santhebennur • 28 Jan 2020

The financial ombudsman has launched a hotline for those impacted by bushfires and facing disputes with claims. READ MORE

by Malavika Santhebennur • 6 Jan 2020

Technology and data will be a key component in 2020 in the broking sector, and brokers need to ensure to harness... READ MORE

by Hannah Dowling • 27 Dec 2019

The holiday season is often filled with family and festivities, but for many, the summer period delivers more than just... READ MORE

by reporter • 27 Dec 2019

Australian firms are more cyber resilient than ever, according to a report from ASIC. READ MORE

by Malavika Santhebennur • 13 Dec 2019

It has been another busy and eventful year for brokers, as well as the broader financial services industry, with the... READ MORE

by Malavika Santhebennur • 12 Dec 2019

As the broking industry comes to grips with the year that was 2019, Malavika Santhebennur asks industry heads what they... READ MORE

by Charbel Kadib • 3 Dec 2019

The best interests duty should be extended to “all financial products and services recommended by a mortgage... READ MORE