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In Focus: What the borrower of the future thinks of the mortgage process

by Tasha Levy4 minute read
Alex Whitlock, Annie Kane, Michael Johnson

This episode of In Focus, recorded live at The Adviser’s recent Better Business Summit 2020, unveils what Australians think of the mortgage process and mortgage brokers.

By speaking to broker customers, direct channel customers and those who have not yet taken out a mortgage, the Consumer Access to Mortgages Report reveals exactly what borrowers want from the mortgage process - and, crucially, the channels that they think will deliver it.

Annie Kane is joined by the head of strategy at Momentum Intelligence, Michael Johnson, and director and co-founder of Momentum Media, Alex Whitlock, to unpack the statistics around mortgagor satisfaction and its implications for the mortgage broking industry.

In this episode, tune in to find out:

  • The misconceptions borrowers have about mortgage broking
  • Why best interests duty is an opportunity for brokers
  • What future borrowers think about the broker channel

And plenty more!


Make sure you never miss an episode by subscribing to us now on iTunes!

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (Elite Broker) and by following The Adviser on social media: FacebookTwitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend your voice to the show, email This email address is being protected from spambots. You need JavaScript enabled to view it. for more insight!

Articles of interest:

Access the full Consumer Access to Mortgages Report
Take part in the Third-Party Lending Report 2020
Myths and Legends cover story

alex annie mj


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