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How customer service catapulted this broker’s business

by Todd Stevens2 minute read

Kathy Dundas of No Fuss Homeloans took home the award for Best Customer Service (individual) at this year’s Better Business Awards NSW. 

In this episode of the Elite Broker podcast, Kathy joins host Annie Kane to reveal how she differentiates herself through customer service, the challenges she has faced in her journey as a broker, and her thoughts on where the broking industry could be headed.

Kathy will also share her thoughts on:

– Ensuring good customer outcomes in an era of heightened scrutiny
– Choosing an aggregator
– The current state of the property and credit market 

And plenty more!

Did you like this episode? Show your support by rating us or leaving a review on iTunes (Elite Broker) and by following The Adviser on social media: FacebookTwitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend your voice to the show, email This email address is being protected from spambots. You need JavaScript enabled to view it. for more insight!

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