Westpac has defended its decision to upgrade its customer interaction fronts before attempting to overhaul the core system, the Australian Financial Review reported yesterday.
An upgrade to their website, mobile banking platforms, new contact centre application and data centre infrastructure has been questioned after the Commonwealth Bank spent $1.1 billion on it’s core.
Newly appointed technology chief, Clive Whincup told the AFR that the Bank’s priority was on the customer side whereas CBA focused on the core.
He also said that Westpac had “done a lot” in the channel space in the belief that it was “the right thing to do” because that is where the customer sees the direct benefit.
Mr Whincup also said the bank’s upgrade to a new version of Computer Sciences Corporation’s “Hogan” core banking platform called Celeriti, was already underway and will be ready sometime next financial year.