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Paper trail heading for extinction

by Staff Reporter8 minute read
The Adviser

Jessica Darnbrough

The broker proposition will be vastly different in the future, a key industry stakeholder has claimed.

Speaking at an ING DIRECT hosted roundtable in Sydney this week, the lender’s executive director delivery Lisa Claes said technology was currently reshaping the industry and changing the way brokers interact with clients.

Ms Claes said brokers that do not embrace new technology such as smart phones and the ipad, were passing up significant new business opportunities.

“Savvy brokers need to think to themselves: ‘how can I use smartphones or ipads to interact with clients and get deals passed quicker and easier?’,” she said.

“New technology will help brokers input their client data faster, talk to the back end processes at the bank without delay, complete client verifications with ease and generally service the client in a timely manner.

“The days of clients coming into your office, wading through a whole lot of paper work are now limited.”

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