the adviser logo

NAB continues satisfaction surge

by Staff Reporter7 minute read
The Adviser

National Australia Bank’s aggressive stance on competition continues to pay dividends for the lender.

The latest Roy Morgan research shows NAB was the only major to lift its customer satisfaction rating last month.

The bank recorded a 0.4 per cent increase in customer satisfaction to sit at 72.2 per cent.

NAB is now within reach of its nearest competitor CBA, which has recorded an 8.7 per cent drop in customer satisfaction since October 2010 and currently sits at 72.5 per cent.

ANZ continues to lead the pack, with 75.1 per cent of all customers satisfied – 2.9 percentage points ahead of Westpac.

Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more