The major bank has announced several changes at executive level.
National Australia Bank (NAB) has promoted senior executive Shane Conway to group executive transformation, reporting directly to CEO Andrew Irvine.
In his new role, Conway will be responsible for driving the bank’s technology modernisation and simplification agenda as the lender continues to prioritise customer experience.
He is expected to assume the position on 1 December, subject to regulatory approval.
The major bank also noted Sharon Cook, group executive, customer & corporate services (CCS) and group general counsel, will retire effective 31 December.
Les Matheson, NAB group chief operating officer, will be accountable for CSS – including customer services, corporate affairs, climate, and group governance – from 1 December.
Meanwhile, Jon Benson, current NAB chief legal officer, corporate & customer divisions legal, will be accountable for legal and regulatory affairs in the newly created group general counsel role, effective 1 December.
NAB CEO said the changes would help the lender realise its strategy.
“These changes enable our strategic ambition by bringing together key programs of work that support faster delivery of simpler and better customer experiences. The changes also reflect the ongoing renewal of our executive team and the depth of talent and experience we have across NAB,” he said.
“Shane’s promotion further elevates the importance of our ongoing technology modernisation. He will work closely with Patrick Wright, our Group Executive, Technology & Enterprise Operations, to make things simpler, easier, faster and safer for our customers and colleagues.
“I thank Sharon for her significant contribution since joining NAB in 2017 as a member of the Executive Leadership Team. She has always demonstrated a strong commitment to do the right thing by our customers. We will miss her counsel and wish her the best in retirement.”
Reshuffling the deck
The major lender has made several high-profile hires this year, including the appointment of Inder Singh as group chief financial officer and group executive, strategy in August.
In June, the big four bank appointed Peter (Pete) Steel as group executive, digital, data, & artificial intelligence (AI) – a new role that sees him take accountability for NAB’s digital, data, and AI teams and initiatives.
[Related: NAB appoints new leader to focus on digital, UBank]
