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The major has confirmed Maile Carnegie will retire at the start of July after leading the lender’s retail banking business since 2022.
Australian and New Zealand Banking Group Limited (ANZ) is on the hunt for a new retail banking boss after announcing the retirement of current group executive for retail banking, Carnegie.
The former Google Australia/New Zealand managing director joined the major lender in 2016 as group executive, digital banking.
Initially, her focus was on improving the digital experience for the bank’s customers, as well as group responsibility for marketing.
In 2022, she switched roles to her current position and has led the major’s retail banking business ever since.
While her retirement is effective at the start of next month (1 July 2025), ANZ has said she will assist with a “comprehensive transition”.
ANZ CEO Nuno Matos paid tribute to Carnegie’s contribution during her time at the lender.
“Since joining ANZ in 2016, Maile has had a significant impact across payments, marketing, digitisation and most recently leading our retail business in Australia,” Matos said.
“When I joined ANZ last month Maile informed me of her desire to transition to a non-executive career outside the bank. I wish to extend my appreciation for her efforts in supporting my early days as CEO.
“On behalf of everyone at ANZ, I wish her well with the next phase of her career and thank her for all her efforts.”
Hunt for a replacement
Carnegie’s departure prompts a global search for a replacement to lead ANZ’s retail banking business, according to the big four bank.
In the meantime, current Suncorp Bank CEO Bruce Rush has been appointed as acting group executive, Australia retail and Suncorp Bank.
Rush joined Suncorp Bank in 2010 from British bank Santander UK and was appointed Suncorp Bank CEO in August 2024.
ANZ noted his experience as a retail banker who has held senior roles across strategy, deposits, and home lending.
Matos said: “Bruce is an experienced retail banker who has done an outstanding job as CEO of Suncorp Bank. His appointment will also assist with the migration of Suncorp Bank customers to ANZ, while we conduct a global search for the next leader of our retail business in Australia.”
Changing leadership landscape
Carnegie’s retirement comes amid broader executive changes at the major bank, including the recent departure of long-serving CEO Shayne Elliott.
Earlier this year, Matos – who brought his start date forward by almost two months – unveiled a list of top priorities for the major lender, including investment in regional hubs and offering customers access to banking services from their local Australia Post.
Matos said: “We will also improve the way we serve customers in regional Australia, through investment in our regional hubs.
“And we will play our role in industry efforts to ensure cash is available for Australians, no matter where you live.”
[Related: New ANZ CEO outlines key priorities]
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