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The lender has appointed a new head of home loans, a new role incorporating third-party distribution.
ING Australia has appointed a new head of home loans, effective immediately.
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George Thompson, who has been with the bank for the past seven years, will take on the new role as head of home loans – a position that leads the newly formed home loans business.
ING recently brought in third-party distribution to the home loans business, with Mr Thompson leading the merged team.
He was previously the tribe lead for consumer lending and wealth and has previously been the tribe lead for everyday banking at ING.
Prior to joining ING seven years ago, he held senior product and strategy roles at Westpac and at Lloyds Banking Group in London.
András Hámori, ING’s head of retail banking, said the appointment came in “an exciting period of growth for the bank” and, particularly, the home loans business.
“We’ve recently combined our home loans business to incorporate third-party distribution, which is led by our longstanding National Sales Manager, Ray Esho,” he said.
“This approach will help us to enhance the end-to-end mortgage process for brokers.
“George has been with us since 2016, and during his tenure he has led teams across the retail portfolio with a strong customer and stakeholder focus.
“With this new structure, the business will be even better placed to support the broker community as ING grows and customer needs evolve. The broker channel will always be a top priority for ING, so we are delighted to have George leading the home loans team.”
Commenting on his new position, Mr Thompson said: “As many as 90 per cent of our home loans originate through brokers. Investing in the broker channel is crucial for our business, and importantly, customers.
“The team and I are committed to creating great home loan products that help more Aussies realise their home ownership ambition. I’m looking forward to strengthening the broker channel and the offerings we provide customers.”
ING Australia last year made changes to its Australian retail banking operations, bringing its sales and distribution team in “alignment” with the rest of its mortgages team.
Glenn Gibson, the head of sales and distribution at ING Australia, finished up in his position on 24 November, as a result.
[Related: Glenn Gibson leaves ING]
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