NAB selects new head of broker

Mr Brown, who has worked at NAB since 2007, took on the role in an interim capacity in June, having previously held the position of executive, broker experience, when his predecessor Phil Waugh left to commence his new role as Rugby Australia chief executive.

The major bank said in the permanent position, Mr Brown would continue its focus as the “bank behind the broker”.

In a statement, the lender noted his previous role having led the Advantedge business for several years had provided him a background with a strong focus on broker advocacy and customer service.

The bank commented that Mr Brown “brings with him practical sales and distribution, business operations, risk management and technology experience across several roles”.

It added that he had been a key part of the transformation of NAB’s mortgage process through Simple Home Loans, which now sees 15 per cent of the bank’s broker channel flow use, and will continue his role of market leadership in “giving brokers and purchasers faster approval and greater certainty through the settlement process”.

NAB executive, home ownership, Andy Kerr stated: “Adam’s appointment to this key role shows the strength and commitment to our brokers. We recognise the real advantage we have in the market and the dedication we have to broker service is delivering us consistent wins in our business.

“The future of our broker channel will be built on relationships – with our customers and brokers – as well as speed and simplicity. I’m pleased that Adam will be able to oversee these important areas as we continue to build Australia’s simplest digital home loan and see consistent and fast approval times.”

Mr Brown said he was excited by the prospect of working “even more closely” with the bank’s broker network.

He commented: “Our work at NAB is built on relationships and brokers play a crucial role in helping customers take advantage of great offers at such an important time in their lives.

“We know fast, consistent service and strong relationships are the cornerstone of our customer experience which is why I’m so pleased to see even more applications from brokers going through our Simple Home Loans process. This process is giving brokers and purchasers faster approval and even greater certainty through the settlement process.”

[Related: 2 major banks announce head of broker changes]