Westpac boss grilled over jailed home loan manager

“David St Pierre is in jail and we believe that’s where he belongs,” Mr Hartzer said.

“He committed very terrible fraud against a number of customers, which involved falsifying documents and applying for loans that they couldn’t afford. In some of those cases the people were quite elderly and it was a very sad and terrible case,” he said.

The issue was brought to the bank’s attention prior to Mr Hartzer’s joining the company in 2011. ASIC alleged that between July 2008 and June 2010, Mr St Pierre dishonestly used his position and submitted loan applications for approval when he knew they contained false information and false documents.

According to the corporate watchdog, Mr St Pierre obtained over $2.5 million for Westpac customers, that they invested with a now failed Tasmanian property development scheme.

“There was a complaint to the CEOs office and we launched an investigation,” Mr Hartzer said, adding that Mr St Pierre resigned from Westpac once the investigation began.

“We reported it to ASIC and have been working on it for a number of years. Thankfully he was found guilty and jailed,” he said.

“Since that time, we have looked into what went wrong and what was it about [the] processes that allowed him to take advantage of that situation. We’ve made changes in our income verification and suitability assessments as a result of that.”

Mr Hartzer added that Mr St Pierre’s files were reviewed and customers have been compensated up to $8 million.

In March 2014, ASIC permanently banned Mr St Pierre from engaging in credit activities and providing financial services.

[Related: Major bank in court over home lending]