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ING confirms Apple Pay partnership

by Reporter10 minute read
ING confirms Apple Pay partnership

Non-major bank ING DIRECT has announced that it has brought Apple Pay, the mobile payment software for Apple devices, to its Orange Everyday customers.

Following weeks of speculation online, the bank has confirmed that — from this week — its 500,000 Orange Everyday customers will be able to use the mobile payment on their Apple devices wherever contactless payments are accepted.

John Arnott, executive director, customers, at ING DIRECT said there has been high demand for Apple Pay from the bank’s customers. He commented: “At ING DIRECT we are digital-first, and increasingly mobile-first. Our customers are the most digitally engaged of any bank in this country, with 74 per cent of their interactions with us through our mobile app – that’s almost 200,000 interactions through mobile each day. 

“Our customers embrace mobile technology to make many aspects of their lives quick, easy and convenient, and this will undoubtedly extend to how they pay. Approximately 70 per cent of our Orange Everyday customers who use our app connect with us through an iOS device and they’ve been asking us for Apple Pay. We’re delighted to be able to deliver.”


He added: “By bringing Apple Pay to our customers they can now also make day-to-day purchases; their iPhone is not only their bank, it’s also their wallet.” 

The bank is the latest lender in Australia to offer customers Apple Pay, following on from similar partnerships announced by ANZ, MyState Bank, Teachers Mutual Bank, Bank Australia and Bank of Sydney, amongst others.

How it works

ING DIRECT has highlighted that “security and privacy is at the core of Apple Pay”, adding that card numbers are not stored on the Apple device, nor on Apple servers.

Instead, a unique device account number is assigned, encrypted and securely stored in the secure element on the relevant device. Each transaction is authorised with a one-time unique dynamic security code.

In stores, Apple Pay works with iPhone SE, iPhone 6 and later, and Apple Watch.

Online shopping in apps and on websites accepting Apple Pay involves reading fingerprints using Touch ID, negating the need to manually fill out forms such as shipping and billing information.

When paying for goods and services in apps or Safari, Apple Pay works with iPhone 6 and later, iPhone SE, iPad Pro, iPad Air 2, and iPad mini 3 and later. Apple Pay also works in Safari for Macs introduced in or after 2012 running macOS Sierra (and payments can be confirmed on iPhone 6 or later or Apple Watch, or with Touch ID on the new MacBook Pro).

[Related: Broking in the age of fintech]


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