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Banking satisfaction slides

by Staff Reporter7 minute read
The Adviser

Customer satisfaction levels among all the majors have dropped significantly over the last year, new data from TNS Business Finance Monitor has found.

According to TNS' latest customer statisfaction report, 73.9 per cent of business banking customers were satisfied with their relationship with their main financial institution. However, satisfaction with the majors managed to drop by a combined 6.7 per cent.

St George suffered the worst decline of the nine financial institutions surveyed, with its customer satisfaction levels dropping from 85.7 per cent to 70.8 per cent in the 12 months to December 2009.

Bank of Queensland came first with a rating of 88.8 per cent, while ANZ topped the majors at 78 per cent.

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