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Allianz has said brokers can expect better systems and claims efficiencies after it won an insurance award for the fourth straight year.
Allianz was named the Large General Insurance Company of the Year at the Australian Insurance Industry Awards.
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A spokesperson said the award was based on Allianz’s “dedication to constant improvement and innovation” and its commitment to serving customers, particularly during their time of need.
“That is a company mantra that directly translates into the mortgage broker channel. We are investing resources into better systems, sales processes and claims efficiencies,” the spokesperson said.
“We also deliver in a 'moment of truth'. Let’s face it: the value of insurance is only demonstrated when you need to make a claim. In 2013, we accepted 96.4 per cent of all home and 99.4 per cent of all motor claims assessed.”
The key benefit Allianz offers to brokers is that it operates under a no-advice model, according to the spokesperson.
“So, essentially, the broker only needs to pre-position the customer and send us their details and we take care of the rest,” the spokesperson said.
“We keep the broker updated and [provide] a certificate of insurance at a successful sale.”
[Related: Brokers divided on insurance opportunity]
