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CBA stars at Australian Lending Awards

by Nick Bendel9 minute read
The Adviser

The Commonwealth Bank has praised brokers for their “excellent service” after being named Mortgage Lender of the Year.

CBA took out the top honour at the Australian Lending Awards, which was awarded partly on the basis of interviews with 500 brokers and 8,000 customers.

CBA was also named Best Third Party Lender and won the award for Best Customer Marketing.

The bank’s general manager of broker sales, Sam Boer, thanked brokers for their support.

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“Home loans are a very important product for the bank and brokers provide an excellent service to customers in guiding them through the home buying process,” he told The Adviser.

“There is no reason to believe this will change, nor will our support for and engagement with the broker channel change. We will continue to work to help them build their business.”

Mr Boer said the bank’s success was great recognition for its relationship managers and other staff who “continually work to exceed our customers’ and our brokers’ expectations”.

CUA was the only other multiple winner, claiming the Best Mutual and Best Non-Bank gongs.

Six other lenders each took home one award: ANZ, Connective, ME Bank, Pepper, Resimac and St George. State Custodians chief executive Heidi Armstrong was also named Best Industry Thought Leader.

The fourth annual awards night was held in Sydney on February 13 and was hosted by comedian Vince Sorrenti.


 

WINNERS LIST

Best Self-Employed Lender
Resimac

Best Investor Lender
ANZ

Best Specialist Lender
Pepper

Best Mutual
CUA

Best Customer Experience
ME Bank

Best Third Party Lender
Commonwealth Bank

Best First Home Buyer Lender
St George

Best White Label Program
Connective

Best Customer Marketing
Commonwealth Bank

Best Non-Bank
CUA

Best Industry Thought Leader
Heidi Armstrong, State Custodians

Mortgage Lender of the Year
Commonwealth Bank

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