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ANZ rated number one for customer satisfaction

by Staff Reporter7 minute read
The Adviser

ANZ has topped the majors in terms of customer banking satisfaction, a new poll from Roy Morgan has revealed.

According to the poll, ANZ ranked as the market leader at 74.3 per cent, slightly ahead of Westpac in second position at 72.3 per cent.

CBA posted the biggest improvement in customer satisfaction, gaining 2.7 percentage points for a score of 71.4 per cent.

Overall bank customer satisfaction has improved by half a percentage point to 73.2 percent in the last 12 months.

Building societies achieved the highest satisfaction rating with 87.9 per cent, followed by credit unions at 86 per cent.

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