the adviser logo

Customers generally less satisfied with banks

by Staff Reporter7 minute read
The Adviser

Bank customer satisfaction has fallen for three of the big four banks, Roy Morgan Research for July has revealed.

According to the monthly report, satisfaction dropped most for ANZ this year.

However, despite customer satisfaction falling by 4.3 per cent since January, ANZ still has the highest percentage of satisfied customers (74 per cent) of the big four banks.

NAB’s customer satisfaction dropped by 3.4 per cent to 66.6 per cent while CBA’s fell by 0.8 per cent to 67.6 per cent.

Westpac, St. George and BankWest all saw customer satisfaction rise this year with BankWest posting the biggest gain over 12 months at 7.4 per cent to 79.5 per cent.

Credit unions collectively have the highest customer satisfaction with 87.1 per cent.

Published: 04-09-08

Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more