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ISCOVER
Staff Reporter
The majors’ decision to withhold some of the Reserve Bank’s rate cuts has done little to hurt the lenders’ popularity.
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According to the latest DBM Consultants Business Financial Services Monitor, all of the big four managed to improve or maintain their customer satisfaction rating.
Westpac retained its first place position, with the lender recording a satisfaction rating of 7.5 out of 10.
The Commonwealth Bank of Australia wasn’t far behind, with the bank lifting its satisfaction rating 0.1 point to 7.4.
National Australia Bank and ANZ tied for third position, with both lenders recording a satisfaction score of 7.0 out of 10.
The results are in stark contrast to The Adviser’s Third Party Banking Report: Major Lenders, which saw Westpac fall significantly behind the other three majors in terms of broker satisfaction.
In the 2012 major banks ranking, Westpac failed to strike the right chord with brokers, falling to the bottom of the pack, while NAB took out top position.
