In 2018, The Adviser undertook its biggest survey in its history, the Consumer Access to Mortgages Report, surveying borrowers about their mortgage experiences through the direct and third-party channels. Last year, The Adviser once again commissioned Momentum Intelligence to provide the ammunition the industry needs to slay the common misconceptions, misinformation and myths surrounding the mortgage process. Annie Kane reveals all.
In the midst of the royal commission in 2018 and all of the talk around fees for service and “good consumer outcomes”, The Adviser commissioned Momentum Intelligence to research what borrowers actually think about the mortgage process.
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