Advertisement
Powered by MOMENTUM MEDIA
lawyers weekly logo
Compliance

Working with vulnerable customers

By Annie Kane•15:28 PM, 11 Feb 2020•2 minute read
The Adviser

Last year, a new Banking Code of Practice was rolled out, which brought in a higher standard of customer care when dealing with individuals and small-business customers — particularly vulnerable customers, co-borrowers and guarantors. Find out more in this special round-up.

On 1 July 2019, the Australian Banking Association (ABA) introduced a new Banking Code of Practice that brought in a higher standard of customer care when dealing with individuals and small-business customers.

This content is available exclusively to
The Adviser premium members.

default

Annie Kane

AUTHOR

Annie Kane is the managing editor of Momentum's mortgage broking title, The Adviser.

As well as leading the editorial strategy, Annie writes news and features about the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape.

She is also the host of the Elite Broker, New Broker, Mortgage & Finance Leader, Women in Finance and In Focus podcasts and The Adviser Live webcasts. 

Annie regularly emcees industry events and awards, such as the Better Business Summit, the Women in Finance Summit as well as other industry events.

Prior to joining The Adviser in 2016, Annie wrote for The Guardian Australia and had a speciality in sustainability.

She has also had her work published in several leading consumer titles, including Elle (Australia) magazine, BBC Music, BBC History and Homes & Antiques magazines.  

MORE ABOUT THE AUTHOR

JOIN THE DISCUSSION

You need to be a member to post comments. Become a member for free today!
magazine
Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more
theadviser logo

OUR PLATFORMS AND BRANDS

EVENTS AND SUMMITS

LEARNING AND EDUCATION

MOMENTUM MARKETS NETWORK

LINKS

STAY CONNECTED

Become a free member to receive breaking news direct to your inbox each day.

You have 0 free articles left this month.
Register for a free account to access unlimited free content, or become a PREMIUM MEMBER to enjoy a wide range of benefits