With several commissions and inquiries looking into the banks, borrowers will likely be pickier with who they borrow from. As such, brokers need to ensure they can service this growing customer segment. Tas Bindi sits down with mortgage brokers, lenders and ethics experts to talk about the future of lending in Australia.
The banking and credit sector is no stranger to responsible lending, being bound by several laws and obligations to ensure that the service and products that consumers receive are appropriate. But how do borrowers make sure that the lender they are using is the appropriate choice for them? For some, the choice of lender comes down to competitive interest rates and good service. For others, it comes down to whether the lender is ethical.