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NAB launches new service for broker-introduced SME customers

by Charbel Kadib4 minute read

The major bank has announced the launch of a new service designed to bolster its proposition for broker-introduced SME customers.

NAB has announced the launch of Small Business Broker Connect, a new service designed to facilitate access to a team of NAB specialists for broker-introduced SME customers.

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According to the big four bank, the specialist team would assist SME customers with internet banking, online business banking portal NAB Connect, term deposits, transactions and general enquiries.

NAB added that customers would also have access to specialised products and services, which include foreign exchange, payments and merchant services.


Commenting on the launch, NAB general manager, commercial broker, Chris Thomas said Small Business Broker Connect was an extension of the bank’s commitment to supporting brokers and their SME customers.

“As the largest business bank in Australia, we are dedicated to supporting the growth of Australian businesses in partnership with brokers,” he said.

NAB’s Small Business Broker Connect is just another example of how we are continually improving our service and helping brokers to strengthen their customer relationships.”

He continued: “As the bank behind the broker, we are undertaking a range of professional development initiatives, with an increased focus on specialisation around growth sectors.

“In the coming 12 months, we will be running information sessions for brokers in our business banking centres across Australia.

“We have also invested in digital enhancements, including QuickBiz and ApplyOnline, to make processes more streamlined and efficient for brokers and their SME customers.”

This latest move follows on from NAB’s announcement in September that it would be introducing 163 new roles in its business and private bank, in a renewed effort to bolster its offering to business clients.

The new roles include 50 home loan business bankers, 26 commercial broker roles, 65 business direct and small-business banker and support roles, and 22 relationship bankers.

NAB’s strategic push to bolster its proposition to business customers was reflected in its full-year results for the 2019 financial year.

The bank’s business lending portfolio grew by approximately $10.2 billion, rising from $196.3 billion in FY18 to $206.5 billion.  

[Related: NAB revamps business bank, bolsters broker team] 

NAB launches new service for broker-introduced SME customers
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Charbel Kadib

Charbel Kadib


Charbel Kadib is the news editor on The Adviser and Mortgage Business.


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