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Australian Broking Awards 2020: Residential Broker and Customer Service - Office finalists revealed!

by Annie Kane10 minute read
Australian Broking Awards 2020

The Adviser, in partnership with NAB, is pleased to announce the Australian Broking Awards finalists for the Residential Broker of the Year and the Customer Service of the Year - Office categories.

This year, finalists for the Australian Broking Awards (ABAs) will be revealed by categories over the course of the next two weeks.

This new approach is to showcase the outstanding achievements of our finalists in each hotly contested category, with each finalist having a dedicated profile page to display their valuable contribution in strengthening Australia’s broking profession.

Residential Broker of the Year


The Residential Broker of the Year category recognises the residential mortgage adviser that best represents the industry. The award celebrates the individual whose business and customer service achievements are exemplary.

In one of the most competitive sets, 10 residential mortgage advisers from across Australia were shortlisted for the Residential Broker of the Year category this year, including several winners from the state-based Better Business Awards, earlier this year.

Click here to see the full finalist list for this year’s Residential Broker of the Year award.

Customer Service of the Year - Office 

The Customer Service of the Year - Office award acknowledges the individual broking office that provided its clients with exceptional service in 2019.

This category assesses the business benefits associated with effective customer service/satisfaction, taking into account the uplift in new, repeat and referred businesses, as well as the non-financial outcomes of customer commitment.

Ten broking offices have been named as finalists for this award.

Click here to see the full finalist list for this year’s Customer Service of the Year - Office award.

The Australian Broking Awards 2020 to be held on 16 July

Now in its 10th year, the Australian Broking Awards program recognises excellence across the entire mortgage and finance broking industry.

This year’s awards will be delivered through our first-ever virtual awards broadcast, which will bring the excitement and fanfare straight to your homes as we look to recognise the achievements of talented professionals leading the way.

Registration is FREE for the live broadcast. Prepare your black tie, dust off your ball gown, pop the champagne and get ready to celebrate from your boardroom, office or even your lounge room as you celebrate the success of Australia’s leading broking professionals. Plus, if you take part in the competition for the most creative attendee, you could win $500!

Find out more about the Australian Broking Awards 2020 here.

[Related: Australian Broking Awards 2020 launches]

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