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The Bank of Melbourne (BoM) has announced a new state manager, mortgage broking for the bank's Victorian operations.
Christa Malkin will take up the position on January 20, having held several roles within the Australian broking industry since 2006.
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Ms Malkin said she is excited to be taking on the job and is looking forward to talking with brokers about where Bank of Melbourne mortgage broking is going and how they can be a part of that.
“What I’ve seen so far is that Bank of Melbourne has had a few rough patches in terms of service delivery, so the big thing for me is to go in there and really get a solid understanding of how the processes work and be able to get a strong service message out to the market,” she said.
Looking at the new year as a new opportunity, Ms Malkin urged brokers to be open-minded about the bank and work with the lender to create stronger relationships.
“We know that customers want to look at Bank of Melbourne as an option - that for me is really exciting - but it’s clear that we need to make sure that brokers are fully across products and know how to work within the processes and know about the credit policies,” she said.
“We’re holding our ‘Working hard for your business’ seminar on 12 March at The Australian Centre for the Moving Image at Federation Square and we would love to see the broker community come along to that and talk to myself and the senior leaders in the business.”
