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The lender has announced the launch of a new digital platform designed to improve the efficiency of the home loan application process for mortgage brokers.
Virgin Money Australia has revealed that it plans to issue the majority of its home loan applications via its new Digital Acceptance Document Portal.
The online delivery and signing platform is designed to provide customers with the opportunity to electronically receive and accept their Virgin Money Home Loans documents.
The lender added that the platform, which can be accessed via multiple devices, would also allow brokers to view the progress of their customer’s application process.
Virgin Money’s head of distribution, Christian York, commented: “These enhancements are symbolic of Virgin’s ongoing commitment to improving our service proposition for brokers and customers.
“We remain committed to the broker channel, and will continue to listen to feedback from our broker partners as we evolve and strengthen our offering to deliver greater customer outcomes.”
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