Loan Market rolls out ‘Brokerversity’ training program

The online training program, which can be completed in a student's own time, comprises two levels.

The first is an “undergraduate” program that covers the basics of lending, how brokerages work, and how to be “job ready”. This aims to help produce personnel that can join brokerages in “scale-up mode” and manage the end-to-end loan process.

The second level, or “graduate” program, builds this knowledge to take staff through the broking process. This includes how to convert a lead into a client, processing a one-touch approval through to settlement and client retention – and includes Certificate IV in Mortgage Broking and Finance accreditation. It aims to help create new brokers, or those who can work at a manager level within a brokerage.

Loan Market said that the graduate program had been built around the structure of Loan Market’s “blueprint”, including Kaizen-backed efficiencies, to ensure its “practicality in real-life brokerages”.

Business owners already in the Loan Market group that are recruiting can also target students by posting jobs on the platform’s job board (as well as via the group's new Talent Acquisition program), while students can converse in a community forum to ask questions and share learnings in a peer-to-peer learning format.

The program and platform was built over a period of nine months by Loan Market business improvement and productivity specialists, Michael Zavelberg, Polly Hoynes-Robson and Rachel Johnson, alongside group executive chairman, Sam White and managing director, Andrea McNaughton.

Ms McNaughton unveiled the Brokerversity initiative to attendees of Loan Market's annual conference, Scale-Up, in Brisbane on Monday (29 August).

She commented: “Productivity for brokers comes down to having highly trained and educated support staff behind them. But the recurring problem brokers and business owners have is getting support staff up-to-speed with file-handling efficiencies to drive high-quality submissions, comprehension and insights of the lending process, and best-practice compliance so they can make a genuine contribution to the growth of the business from day one.

“Brokerversity perfectly complements our much-lauded, in-house recruitment service.”

[Related: Why brokers need to shift to a business mindset]

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