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AFG remodels L&D program

by Reporter10 minute read

The aggregator has redesigned its training and development program in a bid to meet the changing needs of its broker network during COVID-19.

Australian Finance Group (AFG) has remodelled its Learning & Development (L&D) program in the wake of the COVID-19 crisis.   

The revised program is aimed at providing brokers with timely market information and ensuring they can maintain their professional development (PD) requirements via virtual platforms.

“From the moment the crisis hit, we have made sure our focus was on supporting our brokers," AFG's head of sales and distribution, Chris Slater, said.


"They have been at the forefront of the massive financial impacts the pandemic has had, and their customers have needed support through this time.

“Australia continues to perform an enviable job of flattening the curve, but it is impossible to say when things will return to normal, and indeed elements of what we have experienced since the lockdown commenced may even become our new normal.”

AFG has also increased the number of PD courses available to brokers on the group’s LEARN platform.

“We now have 500 courses available to brokers,” Mr Slater added.

“In April alone, AFG brokers have completed around 12,769 courses and achieved 7,146 CPD hours.”

In addition, AFG has ramped up the volume of online content to update broker on government, lender, health and wellbeing, industry and AFG policy changes and announcements.

“We quickly developed a dedicated wiki on our HELP portal to assist brokers in finding the right information at the right time. Brokers have moved rapidly to using this as a source of truth during COVID-19 with over 10,000 views in under two months,” Mr Slater continued.

After consulting with the broader industry, AFG has also decided to open its webinars to non-member brokers.

“We are also working closely with our lender and industry partners to deliver tailored content via virtual sessions,” Mr Slater added.

“These have included partner-hosted webinars in both the residential and commercial space, with tailored content focusing on COVID-19 updates and critical BAU information.” 

He concluded: “During times of extreme change, adjusting the way that we deliver learning and development to support our brokers is of paramount importance.”

[Related: AFG completes institutional piece of equity raise]

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