the adviser logo

Major aggregator reflects on 2016 milestones

by James Mitchell4 minute read

The CEO of one of Australia’s largest mortgage aggregators looks back on a successful year that saw the group surpass a $50bn milestone.

Choice Aggregation Services managed to round ofF the 2016 financial year with a loan book worth $58 billion, making the NAB-owned group a significant player in the residential mortgage market.

To continue reading the rest of this article, create a free account
Already have an account? Sign in

Meanwhile, Choice CEO Stephen Moore explains that the group also hit a new milestone in settlements.

“We've now written $1.6 billion per month in settlements,” Mr Moore said. “To give you some context, we reached a billion dollars per month in settlements two years ago. There's very strong growth coming through.”


The group has also seen a significant increase in broker numbers, up by more than 25 per cent on 2015.

“We're now over 1,400 brokers, with 300 brokers, in fact 310 brokers, joining Choice in 2016,” Mr Moore said.

“From my point of view, probably the most pleasing thing about 2016 for us is the Choice member feedback. Choice members are telling us that they're really satisfied with the support that we provide,” he said.

One of the key benchmarks that's used in the industry is the net promoter score, or NPS.

In 2016 Choice achieved an NPS score of +27.

“That's a fantastic result, and it means that members are really valuing the support that we provide. That's probably the most pleasing thing for us,” Mr Moore concluded.

[Related: Aggregator sees 27% rise in broker numbers]

Major aggregator reflects on 2016 milestones
choicelogo white
TheAdviser logo
choicelogo white

James Mitchell

James Mitchell


James Mitchell has over eight years’ experience as a financial reporter and is the editor of Wealth and Wellness at Momentum Media.


You need to be a member to post comments. Register for free today


mark lewis fast ta llosc4

In Memoriam: Mark Lewis, 1963–2022

Mark Lewis passed away on Saturday (13 August). Mr Lewis was a well-known identity in the third-party broker...

anthony waldron mortgage choice ta ithtxm

Broker expertise key for securing right loan: Mortgage Choice

The data, which is derived from a June survey of 1,002 broker customers and conducted by Honeycomb Strategy,...

Mark Bouris new ifa

Brokers need to focus on the ‘value-add’: Mark Bouris

With competition among brokers increasing as the number of brokers rises – coupled with the fact that fewer...

Read the latest issue of The Adviser magazine!
The Adviser is the number one magazine for Australia's finance and mortgage brokers. The publications delivers news, analysis, business intelligence, sales and marketing strategies, research and key target reports to an audience of professional mortgage and finance brokers
Read more