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NAB Broker has bolstered its credit team and announced plans to follow up with another 30 roles in the New Year.
Yesterday, NAB Broker announced third party mortgage services team numbers had risen by 10 per cent over the past quarter, with general manager of distribution Steve Kane claiming growth will continue in 2014.
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“In November this year, we realigned our business to better support our broker partners including aligning credit assessors to our business development managers.
“Under the new model, brokers have key contacts for every touchpoint in the value chain, including faster escalation processes to ensure deals get done more quickly and easily.”
Mr Kane said NAB Broker was supporting brokers and listening to feedback to improve their service experience, which reflected the importance the bank places on the broker channel.
“We have a number of key initiatives planned for 2014, and we’re excited to share more information with our broker partners in the coming months.
“The broker channel is critical to NAB’s strategy and we’re focussed on addressing every part of our service proposition including process, culture, technology and the customer experience.”
NAB experienced the strongest growth of the majors in third party distribution over 2012/2013, according to Mr Kane.
“We continue to experience strong growth in third party distribution and are gearing up to grow even stronger in FY14,” he said.
