NAB occupies the second spot in the 2026 rankings, with an overall rating of 77.1 per cent, down 1.4 percentage points from its previous baseline.
NAB’s standout structural asset lies in its technology, particularly its upfront valuations – which 84 per cent of brokers rated as its leading attribute – followed by its settlement technology (83 per cent). Its technology score means it ties with Westpac for the top major spot and beats the market average (77.7 per cent).
However, of all the majors, its personnel are the best, according to brokers, with a score of 75.5 per cent and securing the strongest BDM quality and credit assessment scores among the majors.
What do brokers like most at NAB?
Elite personnel: Brokers highly value NAB’s frontline staff, praising the proactivity of their BDMs and the consistency of their credit assessment framework.
Personnel
NAB ranked first among the major banks for personnel in 2026, underpinned by the strongest BDM quality and credit assessment performance, with an overall personnel score of 75.5 per cent.
Robust digital scaffolding: NAB’s technology infrastructure remains a major strength, delivering an efficient digital toolset and portal experience.
What are NAB’s weak spots?
Severe speed slumps: NAB’s processing pipeline buckled under the market slowdown, with its turnaround speed score dropping dramatically from 84.1 per cent down to 73.3 per cent.
Weak pricing foundations: Product pricing is a glaring vulnerability, scoring just 66.3 per cent and trailing Westpac’s pricing structure by more than 10 points.
