ANZ is the turnaround story of the 2026 report, reinforcing its proposition to finish third, with an overall rating of 75.9 per cent.
It is the only major bank pillar to experience positive year-on-year growth, climbing +2.9pp on the back of notable gains in products (+3.4pp) and support (+2.4pp).
Its primary attraction for brokers is its products and technology, with upfront valuations receiving its highest score (83 per cent) in 2026.
ANZ holds the second-best product pricing foundation (76.7 per cent) among the majors, trailing only Westpac.
What do brokers like most at ANZ?
Sharp pricing: Significant gains in product satisfaction were driven by highly competitive interest rates and aggressive pricing models.
Reinforced broker support: A strategic focus on broker communication and educational infrastructure has yielded positive year-on-year momentum.
What are ANZ’s weak spots?
Credit assessment bottlenecks: ANZ’s credit assessment scored 69.2 per cent – the lowest among the big four.
Offshore friction: Brokers highlighted persistent structural challenges regarding offshore assessment, citing communication breakdowns and processing friction, with call centre support its worst rating (67 per cent).
