What do brokers like most at NAB?
1. Improvements in service and turnaround times
Numerous brokers acknowledge significant improvements in NAB’s service levels, SLAs, and overall responsiveness over the past year, indicating a positive shift in their operational efficiency.
NAB was most highly rated for its turnaround times and upfront valuations
2. Strong valuation system and good policies
NAB’s valuation system (PropertyHub/CoreLogic) is frequently praised for its effectiveness and many brokers find their policies to be generally good and reliable, particularly for certain niche products or situations.
3. Supportive and responsive BDMs (for some)
While inconsistent for others, a significant portion of the feedback highlights that when brokers have a good BDM, they are highly responsive, attentive, and provide excellent support, making the overall experience positive.