What do brokers like most at CBA?
1. Reliable policy and excellent technology
Many comments praise CBA’s good policies and the overall reliability of their processes, along with their excellent technology and digital tools, such as application tracking and access to existing loan information.
2. Strong for specific niches/applications
Despite various frustrations, some brokers find CBA to be the “overall best bank” or good for specific application types, indicating that when their policies align, the process can be effective.
3. Positive BDM and credit access (for some)
A segment of brokers reports excellent service from their BDMs and the ability to access credit teams for discussions, highlighting that when support is available, it is highly valued.