CBA confirms appointment of permanent broker head

Ms Khan, who has worked at CBA for 15 years, took on the role in an acting capacity earlier this year when her predecessor Adam Croucher stepped down after nearly 19 years of service.

However, “following an extensive recruitment process”, the major bank has now formally appointed her into the role on a permanent basis.

In a statement, the bank noted that her previous role of general manager for acquisition and retention – home buying, which covered all home buying channels, had provided her with a “solid grounding to support CommBank’s third-party banking channel”.

Commenting on the appointment, executive general manager, home buying, at CommBank, Dr Michael Baumann said: “During Razia’s time at the Commonwealth Bank she has led a number of successful initiatives that have resulted in improved outcomes for our customers and I look forward to this continuing with our brokers.”

Over her 15-year career at CBA, Ms Khan has been accountable for customer experience, balance growth & distribution support across the home buying portfolio, through the delivery of technology, digital, marketing, and frontline.

She was also previously general manager for direct lending and the head of strategy and operations.

Ms Khan commented: “I’m looking forward to continuing to build on the strong relationships we have with our brokers, empowering them to achieve more for their clients and giving them more confidence with CommBank.

“As a passionate advocate for diversity and inclusion, I’m also looking forward to opportunities where I can champion the critical role and benefits this can bring the industry.”

Ms Khan will be supported by Baber Zaka, who has taken on the role of chief operating officer, third-party banking.

Mr Baber brings extensive experience to this role having spent close to a decade at CommBank and recently holding the role of executive manager, third-party banking – distribution strategy and partnership management.

He had also previously been the executive manager responsible for running and developing the group’s stress testing and has worked for several other financial institutions, including Virgin Money, Royal Bank of Canada, and Morgan Stanley.

[Related: Brokers ‘really important’ to Bankwest customer support: CBA CEO]