breaking news

Brokers back non-majors

1222 people have read this article
Thursday, 05 January 2012

Jessica Darnbrough

The majority of brokers would like to write more business with the non-majors in 2012, a new poll has revealed.

According to the latest The Adviser straw poll, 67.6 per cent of the 213 respondents said they would write more business with Australia's non-majors, while 32.4 per cent have no intentions of writing more loans with these lenders.

Over the last 12 months the non-majors have stepped up pressure on the big banks. Sharp pricing and attractive incentives for brokers has injected much needed competition into the marketplace.

Citibank has slashed more than 150 basis points from its three year fixed rate in a bid to offer one of the most competitive products on the market. Similarly, Suncorp has tweaked its commission structure in order to provide one of the more compelling broker propositions.

And, according to Suncorp's bank general manager intermediaries Steven Heavey, that's not the only change the lender has in the pipeline.

"We will also be looking at ways to expand our reach in 2012," Mr Heavey told The Adviser.

"Presently, we are known as a bank that specialises in the first home buyer market – we want to change that perception. If we are serious about wanting to be an alternative to the majors, we need a suite of products that effectively cater to all market segments."

But while Australia's non-majors are looking at ways to increase their market share The Mortgage Gallery's James Eaves said just because brokers want to write more business with the non-majors it doesn't mean they necessarily will.

"While it is certainly the plan to write more business with the non-majors, Australia's independent non-majors, in many instances, don't offer the same compelling price and policy proposition as the majors," Mr Eaves told The Adviser.

"There are few truly independent non-majors and those that are, aren't priced as well as the other lenders. Under NCCP, we have to be very careful and scrupulous about the products we put forward to our clients. The products have to be truly the best option for them and at the moment, generally speaking, the best option is a major lender.

"While this isn't the case for all, the majority of second tier lenders are more conservative around policy than the majors. While I would like to write more business with these lenders, it is often not possible."

E-mail
 

Comments  

 
+1 #8 Perth Broker 2012-01-06 16:43
Suncorp was our largest lender last year, followed by Homeside and ANZ. There really is no better option in the non genuine savings space with the ability to cap LMI up to 100% in construction. Service levels for Suncorp currently are poor, however when we look at us submitting over 500 loans to them last year, we can see why. Agree that ANZ and Homeside broker support is first class, especially ANZ, so easy to do business with them. This debate further proves that there are different lenders for differnt circumstances unlike stating without this knowledge that the majors present a better option to clients than non bank lenders. Bankwest was a huge player in our business mix last year, coming 4th overall for us.
Quote | Report to administrator
 
 
-1 #7 Lionel Messi 2012-01-05 14:08
ING have great products but their service is not the best. Broker support and their software no way as good as ANZ or Homeside.They keep changing and blaming BDMs where their problems start at the top and their staff are no way as experienced as the majors. They always survey us brokers and we keep saying copy ANZ stop blaming your BDMs ING.
Quote | Report to administrator
 
 
+1 #6 FMS 2012-01-05 10:28
I have been using Bankwest & Citibank for FHB they are far better than any major.

Especially Citibank 85% LVR no LMI, 3 yr Fixed rate 5.75% You can't go wrong with them.

Last year I only used non-majors... and bet Am gonna do the same this year.

I agree with Dave they might have to lift the game with their SLAs & turn around time.
Quote | Report to administrator
 
 
+1 #5 Paul 2012-01-05 09:40
AMP Essentials is a good loan but they take 2 weeks to pick up a file.

ING are a good lender.

Haven't used Citibank in a while so can't comment on service.
Quote | Report to administrator
 
 
+2 #4 Perth Broker 2012-01-05 09:32
Because Neil at Liverpool, brokers such as Mr Eaves, are not familar with product and policy outside of the big 4 and are more loan writers than brokers. In 15 years as a broker in various parts of the world I have never seen a comment from any professoinal who can honestly make a statement that one bank is a better option than another without relating it to a client situation. The reason we have NCCP over here now is to stop brokers just picking a lender with no consideration as to how it meets a clients current or future objectives. Our non bank lenders in Australia offer a complete alternative in product and policy than some of the majors. Don't get me wrong, my brokers place over 100 loans per month with the majors, however they also place another 100 loans with non bank lenders.
Quote | Report to administrator
 
 
0 #3 Perth Broker 2012-01-05 09:21
Could not disagree enough. Whoever commented on the majors being a better overall option to a client than a non bank lender really needs to go back and complete NCCP study. Coming from overseas where regulation has been a part of a broker's life since early 2004,you possibly cannot comment on what is or isnt the best option for a client until you "know your client". Only then would you be able to comment on what is the best option for your client. For a first home buyer with a large part of their depoist being a gift, needing to capatilise thier LMI up to 100% in addition to needing reasonalbe income multiples, then one of our non bank lender's products would be more suitable than one of the major's. For a client with an LVR below 75%, requiring an offset account and linked credit card, with low annual or monthly fees, then possibly one of the major's products may be more suitable. The point being, every client's situation is completely different.
Quote | Report to administrator
 
 
+3 #2 Neil at Liverpool 2012-01-05 09:12
Question - why aren't more of us brokers already using opponents of the Big 4? Offers are as good, if not better. Service is far better than any major can provide. Forget the NCCP - that's just an excuse. Learn more about the offers in the market - AMP, Citibank, ING. All good lenders, better access to BDMs, and a better outcome for your client. Continue favouring the majors at your peril. Get real, brokers - the less business to the Big 4 the better for all of us.
Quote | Report to administrator
 
 
+1 #1 dave 2012-01-05 09:02
Yes all great stuff until you put the deal in and then find out that they are running at 5 days (if you are lucky) before they will even look at it. Speak to your BDM and they have been told by management "no more escalations" and your back to having to apologise to your client about your poor choice/recommendation. We are only to happy to help 2nd tier lenders grow but they have to help themselves first.
Quote | Report to administrator
 

Add comment


Security code
Refresh