Elite brokers highlight benefits of strong staff culture

Loan Market Home Finance Brokers’ Josh Bartlett pointed to providing ongoing support and guidance to staff as a way of “investing back into the business”.

He said trust can be built in a team by placing an emphasis on delegation, adding, “[Some people] in this business grow their trail and continue to write what they’re writing, and don’t want to hand over the files to anyone else.

“I’m trying to run my business like a branch manager and trust my team behind me. I try and empower my team, week in and week out, to handle certain problems within the business... I think writing [big] volume becomes easier when you have a great team around you.”

Mr Bartlett said it’s critical for brokers to continuously upskill their team, especially when it comes to breaking into new revenue streams.

“Your team gets very bored if they do one thing all the time so it’s throwing different things in so that they can get more skilled.”

Meanwhile, Mortgage Choice Ormeau’s Deslie Taylor said her “staff [coming] to work happy every day” is her greatest achievement.

“It’s got nothing to do with what I do, but these girls are my backbone, and for them to still have a smile on their face every day and love what they do, I think that’s an achievement,” Ms Taylor said.

[Related: Working in the brokerage and on the brokerage]