The tech edition
For years, the broking industry has been building and testing technological solutions to make broking that bit better. But the innovation taking place in industry at the moment is moving at breakneck speed. Such is the sophistication and speed of tech in lending that the conversation around technology in mortgages is now dominated by a single, anxious question: “Will technology make the role of the broker redundant?”
As we travel the country for the Better Business Summit 2026, run in partnership with NAB, the answer has arrived with resounding clarity. Technology hasn’t replaced the broker – it has liberated them.
In this month’s edition of The Adviser, we explore how technology is “rewiring” the role of the broker. We are moving past the era of simple digitisation and into a sophisticated landscape where artificial intelligence (AI) and automated workflows are doing the heavy lifting of data entry and compliance. The goal? To reclaim the one thing a mortgage professional provides that a mortgage calculator cannot: genuine human connection.
Our cover story this month (page 20), pulls back the curtain on how technology is rewiring the role of the broker, enabling them to eliminate friction, reduce turnaround times, and – perhaps most importantly – spend more time guiding clients through the biggest financial decisions of their lives.
But what can brokers do with the time they have freed up? Several of our features delve into this topic. On page 10, we take a look at how brokers can be leading a high-performance business in a fast-moving market, leaning on insights from Sydney Swans’ chief operating officer, Drew Arthurson, and NAB’s executive, broker distribution, Adam Brown.
Over on page 14, we’re catching up with Capita Finance’s Adam Donald, who is leading by example in running an award-winning business, while navigating the white-hot Western Australian property boom. Check out the profile and accompanying podcast to learn how he balances high volumes with personalised service.
Meanwhile, on page 28, we’re looking at the self-employed market and how brokers and lenders are making it easier to secure finance for the entrepreneurs and small-business owners who form the backbone of our economy.
Beyond the features, this issue is packed with our regular deep dives into the pulse of the industry. From the biggest news stories of the month (page 6), to how you can be managing your mental wellbeing (page 24), to the new appointments and departures shaping the industry (page 38), there’s a lot to sink your teeth into.
Whether you are an early adopter of the latest AI tools or are just beginning to audit your digital workflow, I hope the stories within these pages provide the roadmap you need to lead your business into the future.
I’d love to hear your thoughts on what you’d like to see in future issues: [email protected].
