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Mutual Bank Leaderboard 2026

Now in its 17th year of publication, the annual self-assessed survey asks mortgage and finance brokers across Australia to evaluate the lender performance of residential mortgage lenders they have built relationships with over the last 12 months.

1. P&N Bank

P&N Bank had the fourth-highest rating of all 39 lenders (used by fewer than 20 per cent of broker respondents), with an overall score of 80 per cent.

At P&N Bank, personnel were most highly rated with a score of 84.16 per cent. Indeed, brokers raved about P&N’s business development managers, giving them a score of 86.88 per cent – higher than any other attribute. Call centre support staff were warmly rated (83.44 per cent) as were credit assessment staff (82.15 per cent). The bank was also highly commended for its channel commitment, gaining a broker experience rating of 83.87 per cent – well above the market average of 78.46 per cent.

What do brokers like most at P&N Bank?

Personnel: BDMs were rated 86.88 per cent, alongside strong ratings for call centre support (83.44 per cent) and credit assessment staff (82.15 per cent).
Channel commitment: Earned a broker experience rating of 83.87 per cent, well above the market average of 78.46 per cent.

What are P&N Bank’s weak spots?

Technology & portal: Its broker portal received a score of 69.9 per cent (lower than in 2025).
Turnaround speed: Turnaround times fell this year, dropping from 71.90 per cent to 67.10 per cent.

2. Beyond Bank

Beyond Bank came in fifth-highest-rated by broker experience according to this year’s Third-Party Lending Report, with an overall score of 80 per cent.

Brokers most liked Beyond Bank’s personnel (81.81 per cent) and channel commitment. BDMs were rated a huge 86.25 per cent in 2026, well above credit assessment and call centre support staff. Beyond Bank was also applauded for its channel commitment (86.25 per cent) and settlement process (83.75 per cent).

What do brokers like most at Beyond Bank?

Elite BDMs: BDMs received a huge score of 86.25 per cent from brokers.
Strong commitment & settlement: Applauded for channel commitment (86.25 per cent) and settlement process (83.75 per cent).

What are Beyond Bank’s weak spots?

Turnaround times: Turnaround ratings plummeted to 56.00 per cent in 2026, down from 71.14 per cent in 2025.
Broker portal: The lender’s broker portal was seen as an area that could benefit from work (score of 70.63 per cent).

3. Great Southern Bank

Great Southern Bank (GSB) was the only mutual bank to make it into the top 10 of the larger bank category (used by more than 20 per cent of broker respondents) and was the sixth-highest-rated large bank in the report, with an overall score of 79 per cent.

GSB was most highly rated for its support (80.50 per cent), with brokers saying its best attribute was its channel commitment (85.04 per cent broker experience rating), followed by the quality of its BDMs (84.10 per cent).

What do brokers like most at Great Southern Bank?

Channel commitment: Rated as its best attribute with an 85.04 per cent broker experience rating.
High-quality BDMs: BDM quality followed closely with an 84.10 per cent rating.

What are Great Southern Bank’s weak spots?

Turnaround times: Identified as one of its weakest attributes at 63.25 per cent.
Broker portal: Scored 69.28 per cent, leaving room for improvement.

4. Bank Australia

Bank Australia scored well in 2026 with an overall rating of 78 per cent. Its leading attribute was support, receiving a score of 80.17 per cent.

Brokers rated Bank Australia particularly highly for channel commitment (with a score of over 85 per cent), with several noting that it was the only lender offering home loans through the broker channel under the government’s Help to Buy scheme. Brokers also rated it highly for settlement support, with a score over 82 per cent.

What do brokers like most at Bank Australia?

Channel commitment & Help to Buy: Scored over 85 per cent for channel commitment, standing out as the only lender offering home loans through the broker channel under the government’s Help to Buy scheme.
Settlement support: Earned a score over 82 per cent.

What are Bank Australia’s weak spots?

Speed slump: Turnaround speed plummeted to 65.48 per cent in 2026, down from 71 per cent last year – as it struggled with high demand.

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