Q. What do you think makes your specialist and prime owner-occupied loans so popular with brokers?
Our broad range of products from prime to specialist means brokers can find the right fit for a wide variety of clients. Whether it’s a PAYG applicant, a self-employed borrower, or someone recovering from financial hardship, we aim to provide solutions that other lenders may not be able to. That flexibility, backed by strong service and real broker relationships, makes a difference.
Our prime owner-occupied loans are popular due to the flexible features, competitive rates, and suitability for both PAYG and self-employed clients through full doc and alt doc options. The product is popular with brokers and their customers as it comes with a full suite of features, including 100 per cent offset, cash out for various purposes, and debt consolidation, allowing borrower to streamline their finances.
Our specialist loans stand out because we don’t take a one-size-fits-all approach and we’re focused on helping them move towards a stronger financial position. This product is designed to support customers with more complex financial situations, including those with past credit impairments and self-employed borrowers who do not have recent up-to-date financials completed. While it is a specialist product, we remain committed to competitive pricing, giving brokers an option that’s both accessible and compelling.
Flexibility, backed by strong service and real broker relationships, makes a difference
Q. How have you been tailoring your prime owner-occupied loans and specialist loans in the past year to move with market?
Over the past year, we’ve focused on tailoring our prime and specialist products to keep pace with the market and the people in it. With rising living costs and changing financial pressures, we’ve made product refinements to support accessibility and affordability, including a 1 per cent refinance serviceability buffer option across a range of our home loans.
Our BDMs play a crucial role in delivering our products, working closely with brokers to workshop scenarios and invest the time needed to find smart solutions.
We’re always looking for more ways to say ‘yes’.
We are committed to continually improving and to providing a seamless and efficient service experience for brokers and their customers by simplifying processes and expanding self-service options within our broker network.
Ultimately, we’re not in it for the awards. But we truly value them as a sign that brokers trust us. That trust drives us to keep improving together.
